Refund policy

La Portegna offers you the possibility of returning your purchase within 30 working days of confirmation of delivery of the product. Because we want you to be sure that what you are buying is what you really need and are looking for.

* Personalised items cannot be returned or replaced. Footwear does not come with a guarantee.

Logistical costs incurred by the return will be borne by the buyer.

To process a return, please contact us via our Contact Form or call us on +34 914353866.

* To speed up the process, don't forget to provide us with the order number associated with your purchase in the form message (e.g. #1012). In this way, we can make sure that the return is within the deadline and make the subsequent refund.

It is essential that the product, its accessories and accompanying documentation, are in perfect condition and contained in its original packaging. It is your responsibility to pack the product properly to avoid possible damage during transport.

Once we receive the return shipment, our staff will check that everything is in the same condition in which it was sent and will proceed to refund the value of the returned products, all in accordance with the payment method you chose when making your purchase (credit card, bank transfer, etc.).