Purchase Conditions


It is normal for questions to arise when making a purchase, so we have drawn up some simple terms and conditions that can be read quickly.


All prices quoted include VAT at 21%, no surprises there.


Methods of payment

Credit / debit card (without surcharge):

Via secure virtual POS.
Your card details are not collected and always travel encrypted.
Please have your PIN ready for card purchases.
PayPal (without surcharge):

Via PayPal's secure server
Payment by phone

Via our shop in Madrid on 914 353 866.



Zone 1: Spain; including Balearic Islands, Canary Islands, Ceuta and Melilla:

Free shipping 3-4 days with UPS
Express delivery 24-48 hours 7,90 EUR
Free pick-up at La Portegna Madrid (Calle Núñez de Balboa 62) or La Portegna Palma (Carrer de Sant Nicolau 1).

Zone 2: Europe:

Free shipping 5-6 days with UPS for orders over 250 EUR.
Shipping 5-6 days with UPS for orders up to 249,99 EUR = 20 EUR
Express delivery 24-48 hours with UPS 30 EUR

Zone 3: Rest of the World:
Free 7 days shipping with UPS for orders over 300 EUR
UPS 7-day shipping with UPS for orders up to 299,99 EUR = 30 EUR


Returns and exchanges

La Portegna offers you the possibility to return your purchase within 30 working days of confirmation of delivery of the product. Because we want you to be sure that what you buy is what you really need and are looking for.

* Personalised items cannot be returned or exchanged. Footwear is not guaranteed.

Logistical costs of return or exchange will be borne by the buyer.

To process a return or exchange, you must send us the product(s) you wish to exchange/return in perfect condition together with the return form you received with your order. The delivery address you will have to put will be our shop in Madrid or London:


Calle Núñez de Balboa 62
28001 Madrid, Spain
+34 914 353 866


45 Marylebone High Street
W1U 5HG London, UK
+44 020 8001 7850


Carrer de Sant Nicolau 1
07001 Palma, Balearic Islands, Spain
+34 971677504

*It is imperative that the product, its accessories and the enclosed documentation are in perfect condition and contained in their original packaging. It is your responsibility to pack the product properly to avoid possible damage during transport.

Once the return shipment has been received, our staff will check that everything is in the same conditions in which it was sent and will proceed to refund the value of the returned products, all according to the payment method you have chosen when making your purchase (credit card, bank transfer, etc).

Items purchased in shop may be exchanged within 30 days of purchase, before which time a voucher will be issued for a period of one year, unless the product is faulty.

Personal data

It is not compulsory to create a user account to buy in our online shop.

We will ask you for the data strictly necessary to process the order.

We do not sell, give or transfer personal data to third parties.