If your La Portegna purchase does not meet your expectations, you may return the item within 30 days after delivery, for a refund or an exchange.
1. Send an email to the relevant store (contact information below) stating your order number and the reason for the return.
2. Items must be returned in original packaging and condition.
3. Include the invoice and return form with your order number and reason for return.
Address returns to:
C/ Núñez de Balboa,
62 28001 Madrid – Spain
T (+34) 914 353 866
For UK returns only:
26 Marylebone High Street
London, W1U 4PJ
T (+44) 020 8001 7850
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please e-mail us at: firstname.lastname@example.org stating your order number and faulty item.
For faulty items that have been worn/used, please e-mail us for further assistance. These may be accepted at the discretion of La Portegna.
To receive an exchange, please return your item via post (delivery charges are non-refundable) for a alternative size and free shipping. Please e-mail us email@example.com for further assistance.
Please note that we can only exchange an item for the same style in a different size and you will receive your refund for the original item once we have received it.