Refund policy
We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.
The item must be in the same condition as you received it, unused, with tags attached, and in its original packaging to be eligible for a return. You'll also need a receipt or proof of purchase.
To initiate a return, you can contact us at the address onlinecustomerservice@laportegna.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.
For any questions about returns, you can contact us at the address onlinecustomerservice@laportegna.com.
Damages and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
The European Union's 14-day reflection period Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. As with the previous case, the item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We'll let you know when we've received and inspected your return and whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and issue your refund.
If more than 15 business days have passed since we approved your return, please contact us at the address onlinecustomerservice@laportegna.com.
La Portegna offers you the option of returning your purchase within 30 business days of receiving confirmation of delivery. We want you to be sure that what you buy is what you really need and are looking for.
* Customized items cannot be returned or replaced. Footwear does not come with a warranty.
Logistics costs incurred by the return will be borne by the buyer.
To process a return, please contact us using our Contact Form or call us at +34 914353866.
* To expedite the process, please remember to provide the order number associated with your purchase in the form message. (Ex: #1012). This way, we can ensure your return is within the deadline and issue you a refund.
It is essential that the product, its accessories, and accompanying documentation are in perfect condition and contained in their original packaging. It is your responsibility to properly package the product to prevent possible damage during shipping.
Once we receive the return shipment, our staff will verify that everything is in the same condition as when it was sent and will refund the value of the returned products, all in accordance with the payment method you chose when making your purchase (credit card, bank transfer, etc.).
EXCHANGE IN STORE
Items purchased in-store may be exchanged within 30 days of purchase. Before this period, a voucher valid for one year will be issued, unless the product is defective.