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Frequently Asked Questions

CAN I SPEAK TO ANYONE AND ALSO ORDER OVER THE PHONE?

You can order by phone between 10;30 am-2 pm- 5 pm- 8 pm, Monday to Friday at (+ 34) 91 435 38 66.
Feel free to call and talk to us ask questions, sizing etc. Outside of these times zone there shall be an answering machine. 
Please leave your message with your contact details and we´ll get back to you as soon as possible. If you need further information or assistance please e-mail us to: onlinecustomerservice@laportegna.com.

IS MY DATA SAFE?

Yes, all your payment detail data is transmitted and codified under a secure SSL-encrypted server.  We never can see or have access to your payment details such as your credit card details.

CAN I GET AN EXCHANGE OR REFUND IF I'M NOT HAPPY?

Yes of course. If you are not happy with our product for whatever reason, or you´d like to try another size or solve a problem. Please e-mail us to onlinecustomerservice@laportegna.com. 
For full details on returns & refunds please click here.

DELIVERY CONDITIONS

All orders will be processed and dispatched from our central office in Spain in 1-2 days.
Please note, no changes can be made to the delivery address you have provided once your order has been placed.

La Portegna’s estimated delivery time and shipping fee varies per country. For personalized items please allow 7-10 working days for delivery. 
For full details delivery conditions please click here.

WHERE IS MY ORDER?

All deliveries are sent via courier (UPS or Chronoexpress) with a Tracking number.
If your order has not arrived please e-mail us to onlinecustomerservice@laportegna.com. 
For international orders we do not control issues related with customs or taxes from your country of origin.

HOW CAN I PAY?

La Portegna offers the following methods of payment:
We accept American Express, Visa, Visa Electron, MasterCard, PayPal and Bank Transfer.

Please see www.paypal.com for information on PayPal payments.

VAT

The VAT is included in the Product price. If your order is outside the EU,it is possible that you may receive import/customs taxes that you may have to pay upon product reception. 
You will have to clear those import/custom tax charges. The rules vary from country to country, for more information please ask at your local custom office.

WILL THE DATA AND INFORMATION BE CONFIDENTIAL?

All information is strictly confidential. We are registered in Spanish agency of consumer protection. Each name and address will be kept in the strictest confidentiality. 
Consumer information won´t be revealed or shared with anyone outside La Portegna.

OUR COMPANY DETAILS:

Please note that the address below is our legal address. La Portegna office is based in Madrid and every shipment must be sent directly to Madrid. We are not responsible for any item sent to our legal address.

 

LEGAL ADDRESS:

Carduru SL
CIF; B95532537C/ Amann (Algorta) 4-3
48992 Guecho - Vizcaya
Spain

 
OFFICE ADDRESS:

La Portegna
C/Núñez de Balboa, 62
28001 Madrid - Spain
T. 914 353 866